Shipping Policy

Effective Date: September 9, 2026

Welcome to the official Shipping Policy of LIBRERIA LA ESTRELLA DEL SUR SL, the operator of e-commerce website www.libreriaestrella.com. As a local Spanish stationery and office supplies store, we are passionate about curating carefully tested, minimal-design stationery pieces that bring quiet warmth to your daily work, study and desk routines. This policy is created to clearly outline all our shipping rules, processing timelines, delivery terms and related logistics arrangements to help you get a transparent, fast and satisfactory shopping experience when you order our file folders, desk pads, cable organizers, desktop storage boxes and other curated office essentials.

1. Order Processing Timeline

Every order you place on our platform will go through a standardized, strict pre-dispatch quality check process to ensure all the stationery items you receive are intact, flaw-free and meet our high quality standards. We complete the standard internal processing for nearly all valid, non-custom orders within 24 working hours after your payment is fully confirmed. Our warehouse team will verify the product quantity, appearance condition and packaging completeness of every item in your order before arranging it for handover to our contracted courier partners. Orders placed on official local Spanish public holidays or non-business weekends will be processed as the first priority on the next following official business day. You will receive an automated order confirmation email after your payment is verified, and a separate dispatch notification email immediately after your package is handed over to the courier.

2. Domestic Spanish Delivery Standards

For all shipping addresses located within the mainland of Spain and the Tenerife local region, our standard delivery service will complete the whole logistics process and deliver your order to your designated address in 2 to 5 working days after your package leaves our warehouse. This stable, fast delivery timeline allows you to refresh your whole desk setup with our well-made stationery products as quickly as possible. Every domestic shipping order comes with a full trackable logistics number, which you can access at any time via the tracking link we send in the dispatch notification email, to check the real-time location and latest delivery status of your package conveniently. We will never send out untraceable parcels for any domestic order, and our logistics team will track every parcel automatically to spot potential delays in advance.

3. Shipping Fee Rules

All domestic Spanish orders with a total cart value over 35 Euros qualify for our free standard shipping service automatically, no extra shipping cost will be added to your checkout total. For domestic orders below 35 Euros, a flat rate shipping fee of 3.95 Euros will be applied at checkout to cover our basic logistics and courier service costs. We do not offer any expedited same-day or next-day delivery service for the moment, but our standard 2-5 working day domestic delivery timeline is already optimized to meet the fast delivery demands of most local office and study users. For customers who need extra fast delivery services urgently, you can contact our support team before placing your order, and we will provide you with customized available expedited service quotes based on your specific shipping location.

4. Delivery Receipt and Signature Requirements

Our courier partners will require a valid in-person signature at your designated shipping address when delivering your package, to confirm that the parcel is safely received by you or an authorized recipient. If no one is available at your shipping address to sign for the package at the first delivery attempt, the courier will leave a delivery notice with a rescheduling option for you to arrange a second free delivery attempt, or pick up your parcel at the nearest local courier service point. You are strongly recommended to inspect the outer packaging of the parcel for obvious signs of damage or breakage before signing for the delivery. If you find the package seal is damaged or the outer box is severely deformed, you can choose to reject the delivery and contact our support team immediately, and we will arrange a re-dispatch of your order as soon as possible without extra cost.

5. Shipping Exception Handling

In very rare cases, unexpected extreme weather conditions, local courier network temporary disruptions, or force majeure events may cause unavoidable delays to your delivery. If your order has not arrived after 7 working days after the dispatch date, please contact our customer support team promptly with your order number, and we will launch a dedicated parcel trace procedure with our courier partners immediately. If we confirm that your package is lost completely during transit, we will arrange a full 100% reshipment of your original order at no extra cost for you, or process a full refund for your order based on your personal preference. We take full responsibility for all parcels before they are successfully delivered and signed for at your address, and you will never bear any loss caused by logistics issues on our side.

6. Contact for Shipping Inquiries

If you have any questions about our shipping timeline, fee rules, logistics tracking or delivery related concerns, you can reach our dedicated shipping support team anytime through the following official channels:

• Email: bzntqr@libreriaestrella.com
• Telephone: +34 661 614 021‌
• Postal Address: Carretera General TF-66 Guaza a Las Galletas, Km 27, 38640 Arona, Santa Cruz de Tenerife, Spain