LIBRERIA ESTRELLA

Refund and Returns Policy

Effective Date: September 9, 2026

Welcome to the official Refund and Returns Policy of LIBRERIA LA ESTRELLA DEL SUR SL, the operator of e-commerce website www.libreriaestrella.com. We are fully committed to delivering thoughtfully tested, well-made stationery and office supplies that bring quiet warmth to your daily desk, work and study routines. This policy is designed to outline clear, fair rules for all return and refund requests from customers purchasing our products including file folders, desk pads, cable organizers, desktop storage boxes and other curated office essentials, to ensure a transparent, consistent experience for every user.

1. Eligibility for Return Requests

To submit a valid return application, your request must meet all the following criteria:

  • Your return request is submitted within 30 calendar days from the date you receive your ordered stationery products.
  • All the items you intend to return are in their original, unused, undamaged condition, with all original factory packaging, labels and accessories fully intact. Products that show obvious signs of long-term use, scratches, stains, or modified appearances that affect resale cannot be accepted for return.
  • You must provide your original order number, valid purchase proof from www.libreriaestrella.com, and clear photos of the returned items to confirm they meet the return eligibility standards.
  • Custom engraved, personalized custom-made stationery items that are not listed for general sale on our public product page, and perishable promotional giveaways do not qualify for return, unless the items are confirmed to have inherent manufacturing defects.

2. Explicit No Standalone Full Refund Rule

We strictly do not support any sole, item-no-return full refund requests for all orders, under normal non-defective circumstances. You are not eligible to receive a full or partial refund if you keep the ordered stationery items and do not send them back to our designated return address. This rule applies to all scenarios including but not limited to wrong size selection, change of personal preference, accidental duplicate order placement, and dissatisfaction with the product’s appearance without quality issues. The only exceptions are extremely rare cases where we confirm the item has serious inherent manufacturing defects that make it completely unusable, and returning the item will create disproportionate extra cost and safety risk for you, which will be reviewed and approved only on a case-by-case basis by our dedicated support team.

3. Return Process Steps

You can complete your return application following these simple steps:

  1. Contact our customer support team first through the official email bzntqr@libreriaestrella.com, and submit your order number, the list of items you want to return, and clear photos of the items to show they are unused and in original condition. Our team will review your submission and respond to you within 24 hours to confirm if your application is approved.
  2. Once your return is approved, our support team will send you our official designated return shipping address, which is our registered business location: Carretera General TF-66 Guaza a Las Galletas, Km 27, 38640 Arona, Santa Cruz de Tenerife, Spain. We recommend you choose a trackable local courier service to send back the package, and keep the shipping tracking receipt properly for later verification.
  3. Once our warehouse team receives your returned package and completes full inspection to confirm all items meet the return eligibility standards, we will notify you of the inspection result and process your corresponding refund within 7 working days.

4. Refund Processing Details

After we confirm that your returned items are fully qualified, the refund will be issued back to your original payment method you used when placing the order. The actual arrival time of the refund may vary slightly depending on the processing speed of your payment service provider, which is usually between 3 to 10 working days. For returns caused by our mistakes such us shipping wrong items or sending products with confirmed manufacturing defects, we will cover the full cost of return shipping and process a 100% full refund for your order. For returns caused by personal reasons such as changed preference, you will be responsible for bearing the return shipping cost, and the original delivery fee you paid at checkout will not be refunded.

5. Damaged and Wrong Item Handling

If you find the items you receive are severely damaged during transit, or we shipped completely wrong products that do not match your order details, please contact our support team within 7 calendar days after delivery, and provide clear photos of the damaged packaging and wrong items. We will confirm the situation within 24 hours, and arrange for a free reshipment of correct items or a full refund after you send back the wrong or damaged products as required.

6. Contact Information

If you have any questions about our Refund and Returns Policy, you can reach our support team through the following channels anytime:

  • Email: bzntqr@libreriaestrella.com
  • Telephone: +34 661 614 021‌
  • Postal Address: Carretera General TF-66 Guaza a Las Galletas, Km 27, 38640 Arona, Santa Cruz de Tenerife, Spain